Refund policy

Return & Refund Policy

At Kanaba Online, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You have 7 days from the date of delivery to request a return or exchange for eligible items.

2. Eligibility for Returns

To be eligible for a return, your item must be:

Unused, unwashed, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the receipt or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Beauty & Personal Care: Opened or used skincare, makeup, or bath products.
Accessories: Earrings and hair accessories.
Final Sale Items: Any items marked as "Non-Returnable" at the time of purchase.

4. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos of the product. We will arrange a free replacement or a full refund.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds: Will be processed back to your original payment method (Credit/Debit Card) or as store credit.
Cash on Delivery (COD): Refunds for COD orders will be issued as Store Credit or via Bank Transfer.
Please note: Shipping fees are non-refundable unless the return is due to our error.

6. Return Shipping

Customers are responsible for paying the shipping costs for returning items unless the item is damaged or incorrect.

7. Contact Us

To start a return, please contact our support team at: