Frequently Asked Questions (FAQ)

Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 3–7 business days within the UAE. Delivery times may vary for other GCC countries.

Do you offer free shipping?
We offer free shipping on orders above a certain amount. Please check our current promotions for details.

Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email or SMS.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us to initiate a return.

How long does a refund take?
Refunds are processed within 5–10 business days after we receive the returned item.

Payments

What payment methods do you accept?
We accept major credit/debit cards, and other secure payment options available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through a secure payment gateway.

Orders

Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible.

I received a damaged or wrong item — what do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the item and we'll make it right.